FAQ and Shipping
If you have any questions or concerns about our items and/or services, please contact us through any one of these mediums:
Email Us Directly: contactus@comfortmoi.com
As you can see, we make it see for you to find us, so don’t be shy. We take pride in our excellent customer service and will do our best to resolve any issues right way so that you are 100% satisfied!
Do discount codes apply to sale items?
Yes! You can add one discount code to any sale item to get an even bigger discount!
When will my order be shipped?
Once you have placed your order, your information will undergo a verification and anti-fraud process. This is for us to make sure that we have valid payment and shipping information. If not, we will send an email to update the information we have on file. Please respond to the email within 14 days otherwise, your order may be canceled and refunded. The verification process can take up to 4 days after which we will email your tracking number.
How long does it take for an order to arrive?
This depends on the product ordered and your location. Standard insured delivery times are typically as follows from the shipped date :
USA/Canada: From 7 – 20 days. Some products 3-5 days.
Europe: From 15 – 35 days (UK: 12-25 days)
Australia/New Zealand: From 12 – 25 days
All Others: From 20 – 50 days
(Express Shipping Options will state the estimated delivery time on the product page)
All shipping is insured. If your shipment does not arrive e.g. lost in transit, please contact us ASAP and we will sort it out for you.
If for whatever reason your goods do not arrive, you will be refunded in full. THAT’S OUR GUARANTEE!
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
Will I have a tracking number?
We will send you a tracking number via email. In some cases, it may take up to 5 days to receive your tracking number. You can track your order from the link included in the email we send you, or via the “Track Order” page accessible in the main menu or footer of this website.
If you haven’t received your email, please check your spam folder. If the email is not in the spam folder contact us immediately so we are able to provide you with the relevant information.
I ordered 2+ items, but only received one… where’s the rest of my order?
We have a large range of products not stocked in-house. When you order multiple items in one transaction, they may be shipped separately to speed up your delivery. Don’t panic if you don’t receive all of your items at once, they are on the way.
Why have I not received any order confirmation details?
In most cases this is due to an incorrect email address, so please check this carefully! Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping and tracking notice. Please contact us without delay if an amendment is required and we will attend to it immediately.
What about Refunds & Returns?
Please read the Refund Policy.
Will I need to pay customs duty or import duties?
Customs duty and fees depend on the laws of your country. In the majority of cases, you are not required to pay any customs duty or fees. We mark all our orders as low-value gifts. In addition, we send larger orders in separate packages to avoid such charges. As any duty or fees are determined by the authorities in the buyer’s country we suggest that you check with your country’s customs office to determine whether your purchases will be subject to any duty or fees.
If the order is detained by local customs, buyers are responsible for the customs clearance processing, including any duty or fees.